A few of us were playing around the other night with a new conceptual framework for talking about the lifecycle of ECM. (Hey, once you went past the 24th hour of hurricane pre-coverage, we had to do something!) I’ve literally attached our back of the napkin thoughts, along with a bit of explanation for the layers. What do you think? The Top Layer: Manage – Content and Process Focuses on the fundamental purpose of making an investment in ECM – practice and technologies. How do you meet your core business goals of enhancing productivity, reducing risk and cost, and encouraging innovation, when these are often in conflict with each other? The Middle Layer: What the end user does A user centric overview of the fundamental capabilities of ECM. These are the tasks and activities most business users will perform. All other elements are/should be background services to deliver the automation, compliance, process efficiencies behind the scenes. Create/Capture – The intake of enterprise content regardless of the format. From traditional paper scanning, to email filing, integration with office suites, to capture of rich media or graphics, and social media content created for business purpose. Organize – End users will categorize, add…
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